Open to Opportunities

Turning Business
Needs Into
Salesforce Reality.

I'm Piyush Pushkar Shukla — Salesforce Solutions Consultant helping organisations across 6 industries unlock the real power of Salesforce.

0 Years of Salesforce
Experience 0 Industries
Served 0 Salesforce
Certifications 0 Awards
Won
// Client Impact

Delivering Value
Across Industries

From insurance giants to not-for-profit missions — here's how I've helped organisations transform their Salesforce investment into measurable outcomes.

🏢
Real Estate

The client struggled with fragmented lead management and manual follow-up workflows, leading to missed opportunities and delayed deal closures.

40% Reduction in lead response time
60% Manual tasks automated via Flow
3× Faster deal pipeline visibility
🛡️
Insurance

Disconnected policy data, slow claims processing, and lack of a unified client view were hampering agent productivity and client satisfaction.

35% Improvement in case resolution time
100% Unified client view via FSC
50% Reduction in data entry errors
📞
BPO

High call volumes with no intelligent routing or real-time dashboards meant supervisors had little visibility into team performance and SLA adherence.

25% Increase in first-call resolution
Real-time Supervisor dashboards deployed
30% Drop in average handle time
❤️
Not for Profit

Donor data was siloed across spreadsheets and email, making it impossible to track relationships, report impact, or run targeted fundraising campaigns.

80% Donor data consolidated into Salesforce
2× Faster grant reporting turnaround
45% Uplift in campaign engagement
🏦
Banking

Relationship Managers lacked a holistic view of customer households and product holdings, limiting cross-sell opportunities and personalised service.

360° Household view via Financial Services Cloud
20% Increase in cross-sell conversions
50% Reduction in onboarding time
🏥
Healthcare

Patient engagement processes were paper-based and reactive. The team needed a proactive, digital-first approach to case management and follow-ups.

70% Patient follow-up automation achieved
90% Reduction in manual case logging
4× Faster complaint escalation routing
🏢
Real Estate

The client struggled with fragmented lead management and manual follow-up workflows, leading to missed opportunities and delayed deal closures.

40% Reduction in lead response time
60% Manual tasks automated via Flow
3× Faster deal pipeline visibility
🛡️
Insurance

Disconnected policy data, slow claims processing, and lack of a unified client view were hampering agent productivity and client satisfaction.

35% Improvement in case resolution time
100% Unified client view via FSC
50% Reduction in data entry errors
📞
BPO

High call volumes with no intelligent routing or real-time dashboards meant supervisors had little visibility into team performance and SLA adherence.

25% Increase in first-call resolution
Real-time Supervisor dashboards deployed
30% Drop in average handle time
❤️
Not for Profit

Donor data was siloed across spreadsheets and email, making it impossible to track relationships, report impact, or run targeted fundraising campaigns.

80% Donor data consolidated into Salesforce
2× Faster grant reporting turnaround
45% Uplift in campaign engagement
🏦
Banking

Relationship Managers lacked a holistic view of customer households and product holdings, limiting cross-sell opportunities and personalised service.

360° Household view via Financial Services Cloud
20% Increase in cross-sell conversions
50% Reduction in onboarding time
🏥
Healthcare

Patient engagement processes were paper-based and reactive. The team needed a proactive, digital-first approach to case management and follow-ups.

70% Patient follow-up automation achieved
90% Reduction in manual case logging
4× Faster complaint escalation routing
Piyush Pushkar Shukla
// About Me

The Consultant Behind the Cloud

I'm Piyush — a Salesforce Solutions Consultant & Analyst based in India, with 4+ years of end-to-end Salesforce implementation experience. I thrive at the intersection of business complexity and elegant platform solutions.

Whether it's mapping a messy-as-life insurance claims process into a clean Salesforce flow, or guiding a not-for-profit to finally understand their donor relationships — I translate "what the business needs" into "what Salesforce actually does."

I've had the privilege of earning the Most Valuable Project Award twice, and being personally recognised by a Director of Business for demystifying the Household data model in Financial Services Cloud. That's the kind of work I live for.

⚡ Beyond the Cloud

⚽ Football — Played State Level 🎙️ Debate & Public Speaking 🏆 3× Inter-School Sports Champion 🏎️ F1 Tech Enthusiast — McLaren Automotive
// Work History & Skills

My Journey

From writing JavaScript for startups to architecting Salesforce solutions for enterprises — every step sharpened a different edge.

Aug 2025 — Present
Salesforce Consultant
Deloitte India (Offices of the US) · Gurgaon, Haryana

End-to-end Salesforce implementations across FSC, Service Cloud, Sales Cloud & CPQ. Stakeholder management, process automation, user training, and change management across Real Estate, Insurance, BPO, NFP, Banking & Healthcare.

Jul 2021 — Aug 2025
Software Engineer (Salesforce Analyst & Consultant)
TechMatrix IT Consulting Pvt. Ltd. · Noida, UP

End-to-end Salesforce implementations across FSC, Service Cloud, Sales Cloud & CPQ. Stakeholder management, process automation, user training, and change management across Real Estate, Insurance, BPO, NFP, Banking & Healthcare.

Feb 2020 — Feb 2021
Software Engineer
Ubisoft Entertainment India · Pune, MH

Bug identification, documentation, and tracking for AAA game titles. Maintained game design documentation alignment and validated localisation accuracy across regions.

May 2019 — Jul 2020
Website Developer Intern
Haath Ka Bana Pvt Ltd · Delhi

Built and maintained responsive, SEO-optimised websites using HTML, CSS & JavaScript. Led a 2-person team to successful project delivery.

Dec 2018 — Mar 2019
Project Intern
Just For Kicks · Pune, MH

Organised football tournaments and designed training sessions for children from government schools and NGOs. Mentored young players in skill development and teamwork.

Core Skills

Solution Design Stakeholder Management Requirements Gathering User Story Writing Business Process Mapping Change Management User Training Technical Documentation Quality Assurance Process Automation Financial Services Cloud Salesforce CPQ Revenue Lifecycle Management Life Sciences & Healthcare Data 360

Awards & Recognition

📧
Director's Appreciation
TechMatrix Consulting Pvt Ltd · FY 2023–24 · Recognised for FSC Household Data Model
🏆
Most Valuable Project Award
TechMatrix Consulting Pvt Ltd · 2022–23
🤝
Pat on the Back Award
TechMatrix Consulting Pvt Ltd · 2022–23
🏆
Most Valuable Project Award
TechMatrix Consulting Pvt Ltd · 2021–22
// Credentials

Salesforce Certified

Six Salesforce certifications spanning across consulting, administration, AI, and data — covering the full spectrum of the platform.

☁️
Sales Cloud Consultant
Salesforce Certified
📊
Business Analyst
Salesforce Certified
⚙️
Administrator
Salesforce Certified
🤖
AI Specialist
Salesforce Certified
🧠
AI Associate
Salesforce Certified
🗄️
Data Cloud Consultant
Salesforce Certified
// Let's Work Together

Got a Salesforce
Challenge?

Whether you're planning a new implementation, optimising an existing org, or just exploring what's possible — I'd love to talk.

✉️  piyush.pushkar.shukla@gmail.com 💼  LinkedIn Profile